Statistics

Service Failure

www.servicefailurebook.com/

Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It. A customer service book by Jeff Toister.

Servicefailurebook.com

Conversion Technology Metas Server

Servicefailurebook.com is hosted in United States / New York . Servicefailurebook.com uses HTTPS protocol. Number of used technologies: 6. First technologies: CSS, Html, Javascript, Number of used javascripts: 2. First javascripts: FUGJ7QJ0RN7DFGp...pHAcOwB.js, ?site.js, Number of used analytics tools: 1. First analytics tools: Google Analytics, Its server type is: . Its CMS is: Squarespace.

Technologies in use by Servicefailurebook.com

Technology

Number of occurences: 6

CSS
Html
Javascript
Lightbox
Php
SVG

Javascripts

Number of occurences: 2

FUGJ7QJ0RN7DFGpuc1e4ZJCXw_NMzwvqwZwqMYuUWEJfe09ffFHN4UJLFRbh52jhWD93wem8ZAwkZQsKw2MhjhJoZAw3FAs85sTaiaiaO1F8S1ZTjhmcjA8CiW48jcNz-koRdhXCShmkic8RZAZy-AUuScmKdhNnOcFzdPUCdhFydeyzSabC-cmcZKuXdh8DiemkO1FUiABkZWF3jAF8OcFzdP37OcT8ZcjlieNTSas8SKoDSWmyScmDSeBRZPoRdhXK2YgkdayTdAIldcNhjPG4fHCgIMMjMPMfH6qJnMIbMg6OJMJ7fbRKHyMMeMw6MKG4f5w7IMMj2PMfH6qJn3IbMg6IJMJ7fbK3MsMMeMt6MKGHfO2IMsMMeM96MKGHfOYIMsMMeMv6MKG4fHXgIMMjgKMfH6qJn6IbMg6bJMJ7fbKOMsMMeMS6MKG4fJ3gIMMjIPMfH6qJ7bIbMg6JJMJ7fbK7MsMMegJ6MKG4fJqgIMMjfPMfH6qJK6IbMg6QJMHbMpHAcOwB.js
?site.js

Content Management System

Number of occurences: 1

Squarespace

Analytics

Number of occurences: 1

Google Analytics

Conversion rate optimization
Clickable call number	Not founded!
Conversion form (contact form, subcriber)	Founded!
Clickable email	Not founded!
CTA (call to action) button	Founded!
List	Founded!
Image	Not founded!
Enhancement	Not founded!
Responsive website	Founded!
Facebook sharing	Not founded!
Google+ sharing	Not founded!
Twitter sharing	Not founded!
Linkedin sharing	Not founded!
Blog on the webiste	Not founded!

HTTPS (SSL) - Servicefailurebook.com

SSL certificate

name: /C=US/ST=New York/L=New York/O=Squarespace, Inc./OU=Web Services/CN=*.squarespace.com
subject:
- C: US
- ST: New York
- L: New York
- O: Squarespace, Inc.
- OU: Web Services
- CN: *.squarespace.com
hash: 0420e8ec
issuer:
- C: US
- O: DigiCert Inc
- OU: www.digicert.com
- CN: DigiCert SHA2 High Assurance Server CA
version: 2
serialNumber: 5424579060044022025581262814810671247
validFrom: 140409000000Z
validTo: 170612120000Z
validFrom_time_t: 1397001600
validTo_time_t: 1497268800
extensions:
- authorityKeyIdentifier: keyid:51:68:FF:90:AF:02:07:75:3C:CC:D9:65:64:62:A2:12:B8:59:72:3B
- subjectKeyIdentifier: 66:00:FC:DC:5D:A9:05:68:C4:F7:7A:45:5B:F0:B0:72:B9:F6:E1:E6
- subjectAltName: DNS:*.squarespace.com, DNS:squarespace.com
- keyUsage: Digital Signature, Key Encipherment
- extendedKeyUsage: TLS Web Server Authentication, TLS Web Client Authentication
- crlDistributionPoints: Full Name: URI:http://crl3.digicert.com/sha2-ha-server-g1.crl Full Name: URI:http://crl4.digicert.com/sha2-ha-server-g1.crl
- certificatePolicies: Policy: 2.16.840.1.114412.1.1 CPS: https://www.digicert.com/CPS
- authorityInfoAccess: OCSP - URI:http://ocsp.digicert.com CA Issuers - URI:http://cacerts.digicert.com/DigiCertSHA2HighAssuranceServerCA.crt
- basicConstraints: CA:FALSE

Meta - Servicefailurebook.com

Number of occurences: 7

Name:
Content: Official website for the book Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It.
Name: viewport
Content: width=device-width,initial-scale=1
Name: twitter:title
Content: Home
Name: twitter:url
Content: http://www.servicefailurebook.com/
Name: twitter:card
Content: summary
Name: twitter:description
Content: Official website for the book Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It.
Name: description
Content: Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It. A customer service book by Jeff Toister.

Server / Hosting

IP: 198.185.159.135
Latitude: 40.72
Longitude: -74.01
Country: United States
City: New York

Rname

ns62.domaincontrol.com
ns61.domaincontrol.com
smtp.secureserver.net
mailstore1.secureserver.net

Target

dns.jomax.net

HTTP Header Response

HTTP/1.1 301 Moved Permanently Date: Sun, 24 Apr 2016 13:02:10 GMT X-ServedBy: web023 Location: http://www.servicefailurebook.com/ X-ContextId: ZzGOWEAX/bbmTI0xq X-Via: 1.1 echo007 HTTP/1.1 200 OK Date: Sun, 24 Apr 2016 13:02:10 GMT X-ServedBy: web017 Set-Cookie: crumb=AVFxc9HxttGeenaKEgKTwQh7FCrY3RJa;Path=/ Expires: Thu, 01 Jan 1970 00:00:00 GMT Set-Cookie: SS_MID=85e5f08c-48e6-468a-93e9-5ec04468fbd3inel3yu6;Path=/;Domain=.servicefailurebook.com;Expires=Wed, 22-Apr-2026 13:02:10 GMT Accept-Ranges: bytes Content-Type: text/html; charset=UTF-8 X-PC-AppVer: 7589 X-PC-Date: Sun, 24 Apr 2016 01:38:59 GMT X-PC-Host: 10.100.101.189 ETag: W/"e20272f2771f8d6b3b027623cb5cfd01" X-PC-Key: 3in0I8phaRC0qLjax7zRwdGxW90-jeff-toister X-PC-Hit: true X-ContextId: v7phK3Hk/1IK84urY X-Via: 1.1 echo020